Return Policy

At Yorvex, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

Items must be unused, unworn, and in original condition
Products must be returned in their original packaging
Proof of purchase or order confirmation is required

For hygiene and safety reasons, certain items such as eyelashes, removable bra pads, and other personal-use accessories may not be eligible for return if opened or used.

Non-Returnable Items

The following items cannot be returned:

Used or damaged items
Final sale or clearance products
Gift cards
Personal care or hygiene products that have been opened

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the item received.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as Yorvex cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.